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Office Gurus Expert's corner

Below you will find real life business case examples along with educational white papers. Click on Read More to view the entire document.

Top Ten Mistakes Made When Offshoring

Our experts look at some of the most common errors companies make when transferring work overseas
By: Jamie Liddell

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A Few Things to Consider When Choosing a Call Center

The most common mistake that companies make when outsourcing call center services is establishing cost reduction as the primary objective. The most important consideration should be value. There are many considerations of “Value”.

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(White Paper) - Nearshore and Domestic Locations Spearhead Increased Call Center Outsourcing

By Bruce McCracken, Business Writer

The problems of distance and time zones have become apparent in managing the engagement. Nearshore and domestic engagements alleviate these issues considerably. Nearshore locales can also provide a greater cultural affinity and reduce accent issues. Locations in compatible time zones are emerging that offer reduced labor costs compared to traditional offshore locations.

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Apparel Company Order Entry Case Study

Our client was faced with the challenge of reducing operating costs without negatively impacting the timeliness or accuracy of their customers’ orders being entered into their ERP system. To learn how we provided them with a solution that not only significantly reduced their operating cost, but improved the accuracy and timeliness of their orders.

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Office Equipment Distributor Case Study

Our customer was interested in developing an outbound telesales program that would facilitate their efforts to grow sales, increase average order size, capture additional market share, and update their customer database. To learn how our tele-sales solution exceeded all of their expectation.

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